Tune Hotel Quezon City

I just had the worst experience from their FO staff named Meek. She has the most condescending attitude and robotic customer service. Hop Inn is positioning itself as a no-frills hotels with friendly vibes as evidenced by its interiors. Unfortunately, their staff needs to be re-trained. When I checked-in, I was asked for a government-issued ID. I didn't bring one, only my company ID. She lectured me. And I asked her, if this if going to work or not. She lectured again. She accepted my company ID. I informed her that this policy should be reflected in booking.com where I made the booking. Because on my end, I didn't see any reminder about this. She asked me to sit down. I saw that the person ahead of me is almost done. I said No, I'll wait. The guy ahead of me left. I thought he finished his check-in. I waited for quite some time. I thought she was already processing my check in. I asked her to hasten the process because I have a deadline and I go to the room and to work on some tasks. She didn't respond and she just ignored me. The fact is, the person ahead of me didn't finish the check-in process. He went out and buy food. And the FO staff (Meek) allowed that to happen and made me wait. I told her, you should have not allowed that to happen. You know you have a queue. She should have not allowed the person ahead of me to go out and buy food without completing the check-in process. She should be able to manage her time and tasks. She didn't say anything, didn't apologize. She just retorted: the policy about the gov't issued ID is in Booking.com. Wow! What condescending attitude! I checked in inside the room and opened my laptop. When I clicked: message the property, thats the only time I saw the policy about the gov't issued ID. If I didn't intend to message the property, I wouldn't have seen that policy. It should be best to place that policy somewhere more affront. So sad to experience this in Hop Inn. I believe it has the best potential because the rooms are new and clean, though the aircon can be made to work better.

One of the cheapest stay along Tomas Morato, discount and privilege of being a blue member. Walking distance to Timog circle, near restaurants and bar with matching 7/11 at ground floor.

This is a perfect example where cheap does not mean bad. Lovely clean, modern and smart rooms at a fraction of the price you’d normally expect for this quality. No restaurant or bar but wouldn’t expect one for a budget hotel. As with practically everywhere in the Philippines the friendly service adds that little extra touch. Went for a business trip and would recommend staying here. To give you an idea, the cost is about the same as a breakfast at one of the five star hotels nearby, ones I’d normally stay at. So this is value value value at its best!