Vista Marina Hotel And Resort

Ordered Nachos at the Vista Marina al fresco restaurant. The worst. Practically no cheese at all. We felt cheated Do not order this

I have NEVER had a hotel experience like this. Photo on Expedia showed a lovely pool with the beach, with its umbrellas, in the background (1st picture submitted). After check-in, I quickly went out to check the beach. See the photos. That was bad enough. Someone said swimming wasn't allowed as well. Oh....I passed the pool on the way to the beach - that was cloudy (looked ok in the morning). So, I'm already wondering what to do - I've booked for 7 nights! That evening, at 8pm, music started, really loud. After an hour or so, I went out to ask for it to be turned off/down but they weren't interested. Turns out, it goes on till midnight, 7 days a week. Spoke to manager, who was hiding, in the morning but all she was prepared to do was move me to a lesser room, at my expense. Cut a long story short, I checked out forfeiting the next 6 nights. No refunds, either from hotel or Expedia. Expedia eventually offered a 50 USD good will gesture. Ha ha. Still dealing with that. Both bath towels had massive holes in them - never seen that before either. Breakfast and general service was disgraceful. Shame on this hotel - Vista Marina Hotel and Resort - and shame on Expedia for doing nothing. Offending photo is STILL on Expedia's website, despite how seriously they tell you they take complaints.

When we entered the room it obviously hadn't been cleaned - there was dust and hair on the floor, something small and brown on the floor by the fridge, the fridge was leaking, and there were hairs in the bed. We asked housekeeping (who were still on the floor) to come and clean. We asked them to be truthful and tell us if the room had been cleaned - they replied it hadn't and the bed linen hadn't been changed. The room itself was a good size but was old and probably hadn't been decorated since the hotel was built. The safe didn't work (we couldn't be bothered to tell reception). The bathroom was old and tatty, and like the rest of the room hadn't been cleaned. The towel had a brown stain, dried blood maybe. The hotel has no elevator. The corridors were very dirty. Housekeeping said they don't have a vacuum cleaner, just a brush and mop. The hotel windows hadn't been cleaned for ages. The restaurant was a reasonable size but the cold drinks dispenser had bits of black stuff floating in it and was dirty as well. The staff said this came from the dispenser tap. It obviously wasn't cleaned daily. We had another room for our family and that was just as dirty plus they had cockroaches and the kettle wasn't working. We'd asked for an additional bed when we booked but this hadn't been provided until we asked.