Pensjonat & Apartamenty Orzel

We stayed here in February 2014 . A family of 2 adults and 2 kids (11 and 10) in the standard apartment with 1 queen and 1 sofa bed. We did have a rental car which was very helpful as the property is about 3km outside Zakopane. We arrived at about 8pm and a friendly young lady checked us in. Although she did not speak much English, and my Polish is limited, we were able to communicate and check-in was straightforward. We did not see any other member of staff for the rest of the week as we did not need any assistance. Our booking was prepaid through hotels.com. and we got a terrific rate for the accomodation. Although our apt. did not have an interesting view, the property itself has beautiful views of the mountains and valleys. The apartment was very spacious and comfortable with a fully appointed kitchen and a big bathroom with walk-in power shower. Car parking was right outside and we were able to leave our skiing equipment in the car with no security worries. An excellent local restaurant is located about 50m from the property and we ate there several times. If it matters to you, the wifi was sketchy and a dvd player would have been helpful (we brought our own) . There are a couple of ski areas within a short drive, Witow and Symoskova were the best for us. All in all, I'd recommend staying at Apts Deluxe Orzel and we have already booked our return trip for February 2015.

Apartments themselves comply with photos and site description. Pretty new, large, cosy and comfortable. But that's all nice about them. The service is awful, the girl on reception doesn't know English at all and is absent every time you need her. Shower was broken with no reaction to the problem by receptionist. During 8 days stay at the most expensive apartments in Orzel (apt.#5) there was no cleaning at all, towels had not been changed. A lot of flies in rooms. Will never come back again and won't recommend to any of friends.