Hotel Stary

The staff was friendly, helpful and professional. The service was high level, and all wishes were quickly fulfilled. Breakfast was varied and of high quality – there were both hot and cold dishes, fresh fruit and delicious coffee. A special highlight was the wellness area, which is perfect for relaxing after a long day. Overall, I highly recommend the Hotel Stary!

I stayed at the hotel with my wife in late December and had a very positive experience from start to finish. My interactions with the reception team—both over the phone and in person—were excellent. The staff was consistently professional, kind, and accommodating. We made use of the spa facilities, which are located below street level and offer a unique, intimate ambiance. It’s a great space to relax, with a calm and soothing atmosphere throughout. We also had breakfast at the hotel, which featured a well-stocked selection of items. Once again, the staff stood out for their friendliness and attentiveness. The bar deserves special mention. The two bartenders I encountered—a gentleman and a lady—were clearly well-trained and prepared excellent drinks. The bar itself offers an impressive selection of high-end spirits, easily meeting the expectations of even discerning guests. The location is a major advantage. The hotel is just a short walk from the Old Town square and Sukiennice, and the train station is no more than a 10–12 minute walk away. It’s truly a strategically situated property. All staff members spoke excellent English, which made the stay even more comfortable. I had previously stayed at this brand’s location in Łódź, which is what drew me to book here—and it did not disappoint. We will definitely be returning.

Given this is a five star hotel I expected so much more from the bedroom. It was dark with dark heavy furniture and inadequate lighting. We had to leave lights on in the bathroom to give more illumination in the room, and use the torch on our phone to see properly. Everything about the room was drab and didn’t leave me feeling uplifted. The bed was worthy of a cheap hotel. It was low with a thin mattress that left me with back ache after sleeping there for four nights. Pillows were soft and gave little support. The bathroom was adequate. For me the large bath was dangerous because it was so difficult to get out of it safely. There should have been a non-slip mat to prevent falls. On the good side the public space of this hotel is stunning. The combination of the steel and glass bolted onto the remains of a 15th century house was incredible. I don’t know why other reviews mention the stunning reception because I thought it was drab and poorly lit. They might have been referring to the adjacent bar area, which is beautiful. The staff were helpful and polite. Breakfasts were good, and my one evening meal in the main restaurant was very good.