Hotel Krynica Conference & SPA

We visited this hotel during the Corona crisis. What we noticed is that 0.0% was maintained on wearing the mandatory masks. Hotel has 1 slow elevator. So long wait. So also for breakfast worthless arranged in the corona time. They have coffee & tea & apple juice more choice not to drink kwa. The beds are very hard, you only get 1 towel. No bath. And that for a 4* hotel.... Hotel is also very noisy. 1x now here, then never again. You also have to pay for parking, while there is free!!

Hotel Krynica used to be our go-to destination for the past 15 years, but after this recent stay, we won't be returning anytime soon. Our the experience was filled with disappointments. - Upon arrival, we discovered the restaurant was reserved for a company outing, and dinner was served in an outdoor dining area with a limited selection of dishes. This was not communicated during the booking process. - The saunas were mostly out of order, with only one out of three functioning during our entire stay. - On the second day, our room was not serviced or cleaned, and no one seemed to know why. - The hotel bar was closed on the second day, and the bar area was occupied by the company outing. Additionally, the restaurant only offered semi-sweet or semi-dry red wines, with no dry wine options available. Moreover, while we were having drinks in the restaurant area (since the bar was closed), the staff turned off the lights as they left for the night, leaving us to sit in the dark. The room itself had several issues: - The radiators didn’t work, and it took two visits from maintenance to fix them. I spent two hours checking if the repairs were successful. And they were - but unfortunately only in short term. The issue reapppeared during the second night. - Our room also had an unpleasant smell—possibly due to previous guests smoking or bringing animals. - The safe in the room didn’t work, and neither did one of the TVs. Overall, the hotel feels old and worn, with a clear lack of upkeep and attention to detail. It's evident that the owners are not prioritizing quality and there is no owner that would really care. This clearly adds to the ongoing discussion about the rationale behind state-owned enterprises in non-strategic sectors. On the bright side, the reception management handled my complaints professionally. They contacted me to apologize both over the phone and in writing, which has been appreciated.

I had absolutely amazing time at Krynica Hotel. The location of the hotel is great and close to everything. The room was spacious and spotless, with great bed and beatuiful view to the mountains and "Parkowa Gora". The staff was really helpful and courteous. The breakfast each morning was really good as well and we could each eat on our own schedule. Highly recommendable four star hotel not only for business.