Hotel Prezydent

We spent 3 nights in the hotel. In addition to several small bad experiences (for example, there was no minibar in the room, even though it was mentioned when confirming the order), we have one big one. Everyday live performances at Jack's Place Music Club actually means that every night from 19:00 to 23:00 music from the Music Club was played through powerful speakers in the open space in front of the hotel. Why is the Music Club not soundproofed? Beautiful warm weather, but we had to close the balcony door. Even with the room door closed, the noise was so loud that it was impossible to watch TV. This is definitely not good for a relaxing stay.

A hotel with a very nice lobby and large rooms. The beginning of the stay promises pleasant Easter holidays. The Easter package included a welcome drink. In a quite nice lobby, the bar was closed🤔. The reception invited us for a drink at the restaurant one floor below. And this is where the nightmare began: PRL, FWP holidays, Bareja's film, to choose from. From the middle of the stairs there was a suffocating, strong smell of fish. With each step it hits your nostrils more🤭. The restaurant staff informed us that we were assigned table no. 4 for the entire stay. Surprise no. 1. We were led to the table and it turned out that the aisle between the tables was 20 cm wide and we were sitting at one table with strangers! Wow🫨. The stench, the crowd, strange people and Easter and family holidays in my head. And we asked ourselves how do we see the Sunday Christmas Breakfast? The absolute opposite of the Christmas formula. We want to move out so as not to waste them. Surprise number 2. The hotel manager expects me to pay the entire amount of the package even though I haven't touched it! Surprise no. 3 showing that our decision was right. When leaving the hotel, we were intimidated by calling the police😲😡 We sat in the lobby and waited. It turned out to be a bluff, a cheap trick for naive customers. We changed hotel. Belmonte took care of us and offered what we expected from a hotel. The management of the Hotel President shows a lack of respect for guests, an arrogant show of force and invoking the regulations aimed at extracting money from the guest for a service that is unacceptable to the customer. Never again and we don't recommend it to you either!

In your advertising description you say 4 stars luxury hotel … ;) I arrived there I saw total mess in a parking,was a cars parked in a grass,on side walk,in both side in front of hotel that was very difficult to pass also by walk,I thought it’s realy strage see it in fancy hotel. I came with new fancy car I had to park in front of one gate of garage that was forbidden to parked,the receptionist told me park there don’t worry,yes I didn’t worry other cars in the evening parked back to me so I can’t moved out my car. I had to much good expectations for have the good serwice in this “luxury hotel” in 2023 reception didn’t speak English I was lucky my fiancé translated,I tryed to ordered coffe on the bar in front of reception,the receptionist told me to go down in a restaurant becouse in a bar no body,after 20 minuts waited in a restaurant downstairs no body showed up so we had to go up again in a reception for ask the help for search the Barman,finally her found same body that was able to did worst coffe that I had in my life ok she probably was not barman … I expected that suite,at 16:30 was ready and cleaned up,when check in had to start at 15 ,unfortunately again problem suite was not ready,I went out to hotel for a walk,i recived sms from reception that room was ready after 17 is unacceptable for the room that cost almost 700 pln. The Suite it’s very nice bit old fashion,big size 2 bathrooms complete,one with jacuzzi comfy bed smart tv and balcony. Restaurant is not a la carte receptionist offer buffet in a restaurant,but honestly I don’t like so I had to go out to find right place for eat,close to hotel is fully good restauratants fortunately. Breakfast in a morning is not for 4 stars hotel,its very poor and again there was serwice problem,did not follow the customers,the products finished not replace it, I had to search them employee in kitchen for replace juice and milk for coffe machine that had also incredible line,becouse no body can use it without milk. I thought there is same managers here no body care of it.Probably not. I didn’t try to used serwice of pool and spa for not have other funny adventures. There is the club in a floor -1 so if you want relax before to 23 there is no chance so better came back after this time. Total mess in a check out in a reception,again mistake with invoice, I had realy enough,I didn’t want loose other time for few money and stay longher there,I decided to payed it and move fast out to other hotel for next couple of days,this was the best decision,I was lucky that I booked only one night. One of the most important things in luxury hotel is the quality of serwice if you pretend to be fancy hotel,you have to provide it but here it’s total missing. If you search luxury hotel with great customer care serwice is not a right place to stay, In krinica there is many luxury hotels able to provide good serwice with 4 stars or 5 stars for similar price,unfortunately I discover it after my stay here. Is not the place to be.