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Reviews from Guests

2.0/5

tripadvisor

37

Reviews

from real guests

saragG4857OH

1

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5

Terrible experience, I don't recommend it to anyone! I booked through a travel agency that showed me the photos from the website; if I had booked on my own, I would never have chosen it! The photos on the website are misleading. I wanted to change hotels as soon as I arrived; unfortunately, given the season, there was no room elsewhere. Far from the center, the last stretch is uphill and, at night, also dark. They gave us an "apartment" in the back of the hotel, not in the main building, dated, squalid and dirty (spiders, hair and dust everywhere), two "cots" with a mattress on top. There wasn't even a headboard for the bed. The room was never cleaned in the four days we were there. During the day we couldn't even leave the windows open because, lacking a screen, anyone could climb over and enter the room. In front of the hotel there is a completely dilapidated structure that I don't know what it was. Breakfast was strictly savory; there was no choice for sweets (bread from the day before and jam, if you were lucky a crepe). At the time of check-out they wanted to make me pay again because they couldn't find the card filled out at check-in by their colleague. Luckily I had the agency voucher. I paid the tourist tax, something they didn't ask me for in Krakow. Never again!! Zakopane also disappointed me a lot, strictly touristy and just stalls!!

WizWorcs

3

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5

Set in a very pretty location just outside of the town; this was perfect for us and we could sledge easily just down the road. 2 min walk from a leisure centre with thermal bath. Pros… quiet, warm rooms, good location for us, plenty of wildlife, good views. Cons… rooms were never cleaned so it was very messy by the end of the week despite me trying to clean it myself, no fresh towels, draughty door onto the balcony. The food for breakfast was pretty bad and we’re the type of people who’ll eat anything. It was all very basic, which was fine, but could have been so much better. We were the only English there, which wasnt an issue for us but I did feel we were inconveniencing them at times. Did it spoil our holiday? No, it was a base for us. But would I stay here again? No

kingac831

5

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5

Pillows, they swapped pillows :) Well done! The last time I was there, Icomplained about this, it's nice that they took it into account and did something about the pillows. Breakfast - very good, dinners very good - home made cake is the best! Location - near center and in the forest Staff - nice and very helpful

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi