Dwor Karolowka

We are young travelers who've visited many countries and look for great locations, pleasant, competent staff, and good value. At the Karolowka Hotel, we found one out of three. The location - out of the hustle and bustle of a very touristy downtown and closer to the hiking trails - was perfect. The staff were pleasant and smiley, although it might be useful if they hired someone whose grasp of English was more than just rudimentary. As for value... The room we got (Room1) was too close to the reception and the dining area, so that was definitely annoying and we couldn’t sleep at all (not just because of other people was having fun all night long). We tried to express our feelings to the receptionist but they didn’t speak English at all. The beds looked like something out of summer camp - only about a foot off the floor and barely six feet long. It was so uncomfortable that we could barely sleep. The breakfast was decent, at reasonable prices. The area is well worth a look, but I've got to think there are better values than the Karolowka. If you get the room nr. 1 or 2 you should refuse it immediately because we’re sure that you won’t sleep at all! There shouldn’t be a room nearby the reception and the dining area in the first place!

I bought voucher for 3 course meal and spa package for my parents in law for their 25th wedding anniversary! Booked it in advance and everything meant to go well! But they ruined their experience and day, and I am not even saying about making me and my boyfriend look like a fouls! My parents in law arrived and they were informed that masseur it's not there, he phoned sick or something... Receptionist offered them different day, but she knew from previous arrangements with me that we weren't from Zakopane and we were staying there only few days. As I also work in hospitality industry I think it's unacceptable to do things like that.. I am sure hotel knew about that earlier and they should phone us and try to arrange something different or at least inform us so my parents in law would know what they coming for.. Also I am very disappointed that management of the hotel weren't even bothered to say SORRY, it's very unprofessional.. there was receptionist dealing with it?! I know hotel is a wedding venue so for the future brides: To be honest I would be careful with this hotel! If it happened to my parents in law, it can also happen to you on your big day..

The location is nice if you want some quiet time. However, if you plan to go to the city center, you should keep in mind that you'll be paying for a cab (25 PLN, flat rate) every time. It doesn't make sense to go with your own car, as finding parking in the center might be tricky... Hotel offers a large parking area in the back. The rooms have a nice traditional mountain feel, but nothing goes above the 3-star accommodation. Although the cook is great if you come for dinner, the breakfast buffet could be better. If you need to have a meeting, hotel offers a conference room in the basement. On the other hand, if you're visiting to relax, there's a spa offering a wide variety of relaxing, beauty and medical treatments. Area around the reception has a lot of comfortable seating options and the bar has the same feel I would visit again, but I'd probably get my breakfast elsewhere.