Gorace Zrodla Spa Residence

We have booked 2 bed apartment at VIP Gorace Zrodla Centrum which had onsite parking and wifi as per booking.com and confirmation from booking.com had these as well. Upon on arrival after driving 2000km was told there is no onsite parking , there is free on road parking . Upon investigation the parking is charged between 8am-9pm so not quite free. There is no onsite parking with the apartment-1 level ( we did not book -1 level -this is where VIP put us). Complained to VIP who referred us to their policy stating that -1 apartment does not have WiFi and parking which is not what we paid for on booking.com and was basically by the representative take it or leave it even though VIP have many apartments in Zakopane and could quite easily honoured what we have paid for and be more customer focused especially driving long distance but … their customer service level fell extremely short and I would not even rate it zero. All they kept it referring to what we have booked (which you can only find at very bottom of the page in PDF file). VIP apartments are providing also misleading information as in the confirmation PDF file on one site of the page you can clearly see message saying 1 allocated parking space and right opposite that you can see no free car parking or wifi within property ( which this policy covers everything in their favour). We also have been told by representative on the arrival that we won’t find secure parking anywhere in Zakopane. At the ninth hour rival company found us 2 bed apartment with pool, hot tub/jacuzzi ( which the Leisure hours are opened even longer) with onsite parking at half the cost which is also much closer to the city centre. I cannot verify the other reviews of the property as we never step inside but nothing really would surprise us the way VIP dealt with the matter and even if they were offering at 10zl a night I doubt very much we would accept it.

Good accommodation near the center. The apartment is equipped with a kitchen, the equipment is sufficient but definitely not new. Parking directly in front of the accommodation. Complicated collection and delivery of keys, you have to pick them up in another part of the city at another address. Pool and saunas - the pool is very small and about knee deep, you will definitely not swim there. You can sit there, that's all. It has one massage table which is almost always occupied. The water is warm. The sauna was open one. It was clean and new. Breakfast in the establishment is solved very unhappily. Every morning, a bag with wrapped food is placed in front of your room - ham, a piece of butter, some pastries. Not very good, meager and insufficient. Drinks that should be part of breakfast were missing.

1st time visited this Hotel with family and young children under 10 years old mid Aug 2021. Cable TV, microwave and small refrigerator. Dishes cups spoons included. Cable TV in every bedroom. Our room didn't have a bathtub and entry from outside to room. Parking free outside uncovered outside. Wifi speeds in living room where router is located was 30 mbps on cellphone. Ten mins walk to biedronka food store and the Zakopane bus and train stop. In basement you can find pool table and tennis table. Also heated pool and spa.