VIP Apartamenty Stara Polana Residence

Just arrived back home from a lovely stay! BUT! All apartments owned & rented out by different companies- hence such variety of reviews! Really depends! We had 3 apartments within the family- all were fine but differed completely! We had no 38 which was stunning- very clean, extremely spacious one bed with queen size & a single for our 10 year old. 2 bathrooms, well equipped, a large sofa - but my sisters, while lovely , had 2 bedrooms but no lounge area & 1 bathroom! Excellent WiFi Pool is teeney tiny - it’s not a ‘resort’ spa? Where? In retrospect there is much cheaper accommodation around of fabulous standard. Would I stay here again? Ummm really undecided as I would worry we wouldn’t get the same standard again! But definitely back to zakopane!!! 10 minutes walk to town, lots of fabulous restaurants & shops, supermarkets- great skiing. New Years Eve is crazy- it’s like being in a war zone as fireworks going off all day & night - literally, being lit in the streets & parks! Zakopane becomes absolutely rammed over new year!

We've booked a weekend away with family at booking.com, on the website said we have free cancellation 14 days before arrival but the office from Nowatorska tried to take money from my bank account over a month before our stay! When I asked them why they trying to take money very rood lady told me they always take 30% deposit and the rest I have to pay 14 days before arrival! When I told her there is no information about it and on booking.com it says there is no deposit and pay at the property! She didn't reply to that email and she cancelled my stay! I rang the office and ask her why she did that and why she didn't reply she didn't say anything but put a phone down on me! I gave that number to my mum and she rang her from a different number and my mum asked what is her name because she want to put an official complaint, that woman said she doesn't have to give the name and put a phone down again! The worst experience EVER! When you book a room be careful there is another £100 you have to pay at the property to protect the property from destruction.

We stayed in Tatry top Stara Polana Spa (not VIP) please be aware that this is not a resort and is completely misadvertised. The pool is tiny (not at all like the picture), a cafe is advertised yet was never built and the owners as Tatry Top Stara Polana Spa offered the most disgraceful customer service I have ever received. We arrived in Zakopane for New Year on 29th December as a family of 12. We booked two apartments which were allocated to us by the reservation agent we used. When we arrived at the property early there was nowhere to leave our bags as Tatrytop don't have a reception only VIP and Stara Polana do. When I asked the owner about this he was not even slightly interested. He answer was "This is a problem for you as I won't be there until 4pm". Genuinely did nothing to help us. We had to wait in the entrance to the so called "spa" for almost two hours to ensure our bags were safe. Only one apartment was ready by 4pm so we all had to wait in this one until the second was ready. The owner took payment and then left. We were informed the other key would be left with security. It was not left until 5pm, one hour after check in time. We spent most of our afternoon sitting around waiting to get settled in our accommodation. What a waste of our holiday. When the second key was finally left the apartments were not big enough. We had a reservation for 12 people but only 11 beds. When I contacted the owner he was rude and aggressive and told me that he didn't have another apartment or another bed. I explained that I had the confirmation in front of me for 12 people and to come back to the property to discuss which he refused. After calling the third party who we reserved with they spoke to him on our behalf. He gave them an excuse that when we booked the property he didn't have a reservation system that prevented customers booking more than the room slept and although it was his fault there was nothing he was willing to do. We are currently in dispute with him. My advice is not to book here. If you have any issues they simply don't care. This is not as it seems. It is an apartment block full of short term lets. Check in and check out is not easy and you have no point of contact on site if there is a problem. The so called "spa" is tiny and cramped and not worthy of its title and the apartments are lacking. Our skirting boards were taped together at the corners as they had been fitted so badly. All in all we were missing a bed, had one towel and one set of bedding for 5 days, lights were out, we were charged a cleaning fee yet didn't see a maid and were treated terribly. There are so many beautiful hotels and apartments in Zakopane. Our advice is choose another.