Palac Paulinum

The gentleman at check-in seemed to have no desire to work - at least that was our experience. At 1 PM, we wanted to check in, he looked bored at his watch and said - check-in at 3 PM. Then we wanted to have lunch on the wonderful restaurant terrace with a view of the Schneekoppe to pass the time, but it was completely booked for an event. So we had to have lunch externally and then check into our room at 3 PM. As we later found out, we were the only overnight guests along with another duo. One could actually unlock a room beforehand - at least that’s what the other hotels in the Hirschberger Valley do. The room was - as others here also write - cold. Upon request, the friendly night porter brought us a portable heater to the room. Thank you for that. At breakfast, the gentleman from check-in was on duty again. He did not refill the buffet even once - yogurt gone? Then yogurt is gone. Milk in the coffee machine all gone? Then the milk in the machine is all gone. So there is no more café latte. That’s how service works at Palac Paulinum!

We had booked a superior room, which included a balcony with furniture. Very good choice. Very large room, old-fashioned furniture. Beautiful park around the castle. You do need a car for the city, which is nearby. There is an old billiards table, which is quite sloped, the balls automatically run into the holes.... Excellent breakfast. Our own restaurant has a small menu, but also a beautiful outdoor terrace. Quality reasonable.

The place is located in a quiet and very nice area still close to the city centre. We booked a room for 3 nights. The room was very basic and not very well cleaned. The spiderwebs on the lamp and behind out bed,there is no fridge in the room. Breakfast in the morning was very nice downstairs. I just had a feeling the staff is nicer to German tourists rather to anyone else. It's a shame because it's a beautiful building surrounded by beautiful park.