Hotel Trzebnica

I used to like to be here and often, the stay was actually always quite OK. Now I have mistyped once when booking, arrived at the end of December 2024, but had accidentally booked at the end of January 2025. I was simply left standing on my arrival at 9 p.m. in the evening. Now I begged several times for a cancellation for the wrong booking at the end of January 2025, without success. Now my credit card has been charged over €450 for a trip I never take. This is a boldness that I have never experienced even with large and luxury hotels! Never again, they lost a regular!

Not recommended as the so-called manager Lukasz Mroczkowski is rude and agressive. Basically doesn't respect his guests and doesn't control his nerves. After trying to book a bigger amount of rooms for the 3rd time, trying to just get a simple information, we were treated unprofessionally by being shouted at. The man has no idea about the customer service and works as a manager... After the visit he intentially doubled the prices only for the dates that were in our interest, which seems pretty childish and simply stupid.

As we work nearby, this hotel has a perfect location for us while we are there. Staff is always friendly, rooms are clean. Breakfast could offer a bit more choices but that is made up by the heartwarming smile of the female staff. The lake and forest nearby are excellent for a good walk and to stretch your legs after a long day.