Best Western Prima Hotel Wroclaw

Unfortunately, for the third time I am not satisfied with staying at the PRIMA hotel. This time there were no problems with the air conditioning (maybe because it is winter), and at the beginning everything looked OK. Unfortunately, several annoying problems at the reception spoiled the good impression. List of problems: taxi was not booked for us as requested, the invoice was incorrectly issued, attempts were made to add "bar costs" to the invoice, which were not related to our stay. Not once did we hear the magic word, sorry. Wrocław is a beautiful city and PRIMA hotel is located in perfect place but I think that next time we will stay in another hotel. We have in Poland "three strikes law", but this was the third time already.

This hotel is perfectly located in the historical center of Wroclaw, all the main attractions are reachable on foot, there are plenty of restaurants and bars in the neighborhood, so once parked in the hotel parking I didn't need to drive my car whole stay there. Rooms in the hotel are not the most modern ones but they are clean and comfortable, staff is friendly and caring. I only felt a bit of discomfort in the "lobby" which is in fact just a narrow corridor with not enough privacy when talking to the reception staff. Also their breakfast room has limited capacity. Tables are too close to each other in order to place more people in the room and at the weekend it was still a bit of challenge to find a place. Although waiters did their best, they never took break, they were not able to supply enough food and dish so there was always something missing. These are two items for possible improvement but not preventing me from future booking in this hotel. Positive impression prevail and after all I was satisfied with my stay there.

My experience in this hotel was really good ! The location is perfect, just 5 minutes walking from the main square in Old City. The room is spacious, really comfy and clean. Super clean bathroom also. The breakfast has a nice selection of fruits, breads, warm options, eggs, etc. I really recommend this place ! I just don't rate it with the total because the hotel sells itself as a 4 stars hotel, what is not true, I consider this hotel a 3 stars one.