Hotel Sofia

Many things didnt work. Problems with the heat, the tv didnt work and the door to the schower didnt close. Worst was that the didnt even try to fix it.

We’ve booked superior room but there’s nothing superior in it. First when we went to room light in hall wasn’t working. Then heating/AC wasn’t working neither was tv. We were trying to inform reception by the phone we should have in the room but there wasn’t any. We’ve been offered room with lower standard which we’ve accepted as it was late and we’ve been travelling since early morning. Unfortunately when asked to compensate the difference in price we’ve been refused. I wish I looked at reviews before I’ve booked that place as they’re very accurate. Avoid

Poor, poor, poor. The room (supposedly double) is roughly 7 sq metres. No bed tables (no space), no phone, no modern set up whatsoever. Unprofessional reception staff with poor use of language. No option to change the room (according to the reception); not sure that they told us the truth. A bizarre annexe to the side of the room that begs to be incorporated into the room to create normal size of the room. Forced to forfeit this and look for another hotel. IBIS may not be exciting but at least one knows what one is getting.