Park Hotel Diament Wroclaw

We checked in early hours of the morning due to a late flight. On entering the room we were absolutely shocked to find out it was occupied. The half clothed occupant was extremely angry (rightly so) and equally confused as us. On complaining at reception the clerk didn’t offer any apology just gave us a different room. During early hours the morning we were awoken by the maid barging into the room without knocking. On checkout I complained and also no apology offered. I was told we’d have to wait until Monday to speak to a manager. I complained via my agent and after a week they informed me they had tried to contact the hotel on multiple occasions and they hadn’t replied. Absolute shocking customer service and an embarrassment of a hotel. I recommend anyone to look elsewhere if you value any kind of basic privacy.

I had a meeting at Technology Park in Wroclaw and this very convenient place to stay there, as it is just around the corner. The staff in the hotel is very friendly and what is more imprtant very efficient. The rooms are clean and well equiped and if you are hungry I recommend dining there as other locations can be quite far. The pizzas are quite good, and you can taste local craft beer producers I believe that their brekfast offer is over the standard

It is a typical business hotel with no atmosphere - very bland. We stayed here because it was nearer to the football stadium. I didn't go via a usual booking site and booked directly and not only was it non-refundable in March but they also added a lot of money in US tax - so beware! Supposedly 4 star hotel but no real bar. We had booked restaurant for 8.00 but it shut at 9.00 so we had to eat in 'bar area'. Bed uncomfortable because sheet was too small for bed. Shower was blocked so the bathroom flooded out into the bedroom. Staff though were pleasant, and it served its purpose.