Fayal Resort Hotel

Great location but the beds were very uncomfortable, the rooms were dated and only served buffet in restaurant for dinner. Main bar was closed and pool bar was only open until 9. It was an easy walk to the Marina and the view of Pico from our balcony was amazing. Unfortunately the uncomfortable beds was a huge detraction.

Comfortable hotel with some of the rooms enjoying a magnificent view of Pico. Near the city center. Spacious and clean rooms. The breakfast, despite the marking, could have paid more attention to distancing rules and food handling in times of Covid.

Facility located a few minutes from the center, organized in several buildings where the rooms are distributed, which turn out to be spacious. However, the cleaning service and management need to be reviewed. Upon our arrival (around 5:00 PM), the entrance hallway of our building was cluttered with service material (vacuum cleaner, brooms, buckets), as documented by the photos. Despite the timely report to the reception, the situation remained unchanged until the following morning. As for the room, the bathroom lacked a fan and had a bathtub adapted into a shower with a plastic curtain. A sore point also for breakfast: chaotic environment and tables completely insufficient compared to the number of guests.