Pousada do Crato - Flor da Rosa

We stayed here for one night , the old monastery , pool , room and surroundings were amazing, worth the trip itself. The service at the reception was good, the problem was the restaurant. Dinner was very high priced , main dish ( steak) and wine was good but overpriced. Service was terrible, grumpy waitress and they didnt have many of the options in the menu. My daughter has gluten intoleranse, we called 2 times in advance but still there was no gluten free options in the menu, the only thing she could eat was biff with chips, we asked for a salad in the side and the waitress made a problem out of it because that was not part of the menu. Main courses were ok but very bad service in general. We were also charged for a dish we didnt order. I had to complain to get it sorted out. Breakfast was fine, quality products, not a lot to choose but good cheeses, ham and a lot of pastery. Unfortunately and again they didnt had any gluten free options for my daughter, just a very dry gluten free white bread in a plastic quite impossible to eat, no cake , no pastery , no gluten free cereals, nothing. Very disappointing specially when we called 2 times in advance. I expected much more from a 5 star rated place at a relative high price. The main problem was the lack of care and interest in making this a good experience for my daughter, children with allergies and intoleranses should be given options in a 5 star rated hotel.

A relaxing and beautiful start to our holiday in Portugal. We stayed 4 nights in this beautiful building. Quiet, incredibly friendly staff and great food.

Guest house of unparalleled beauty. All spaces are careful and very clean Friendly and professional staff Very good breakfast Excellent outdoor pool All excellent