Pousada da Serra da Estrela

I have been staying at Pousada da Serra da Estrela several times and the experience was always great. By the way, as in every hostel I've been to. Today, meeting myself in the area, I decided to call to book a table for lunch at the restaurant. I was told that not staying at the hotel, I couldn't have lunch. I decided to spend the same, excited, with my husband, who did not know the Pousada. We went in and asked if we could have anything at the bar. Even if it was just coffee. The young lady at the reception told us not. That the bar was closed and that only the pool bar was running but that being not staying in the hotel we could not be served. Never happened to me. To close, and as we were inside the hotel, we asked the receptionist if we could visit the hotel and see the view. Answered a “nim” somewhat opposed. We entered the same we made a turn and we left. Maybe not to come back. I can't understand. They must be short of staff. It's a pity.

Sympathy of the staff, at the reception gave all the explanations of the operation of the hotel, cleanliness of the room, bed linen and towels of W C. very clean and impeccable. Varied breakfast with a good space and comfort. I recommend for families or couples to rest and enjoy the landscape of tranquility.

Comfortable bed, impeccable cleanliness and attentive staff