Pousada Proenca A Nova

The hotel is well located, it is beautiful. However in my opinion it is not compatible with 4 stars. Oa staff are friendly to point nothing. The breakfast that has was good but has little diversity for a 4-star hotel. For example, having a table with 6 mini croassants does not seem appropriate when it has a full load and the replace time, i.e. they came and disappeared.. this may be due to the little staff.. The hotel rules and procedures (which seem a bit confused) leave much to be desired. As a rule, when we check out, the goal will be to free the room to proceed with the cleaning and everything right up here. As a rule, hotels even allow you to enjoy a little more of the exterior, in this case the pool. When I asked if we could stay in the pool for a few more hours I was told that normally not. It seemed to me that you do not have this criterion well defined. When I questioned what was normally not, they called the management who promptly said that it is not possible, nor by paying. They did not offer any alternative. The alternative was not possible has to go away, that's how I felt. I mean, I don't think you want to estimate high-end tourism. As a rule, those looking for these accommodations in the summer season, the goal is to rest and enjoy some of the amenities such as the pool. Limiting this access, together with no concrete answers to the customer, makes you not want to come back here for sure. The hotel already needs some maintenance at the entrance, as well as the pool bar was practically cm closed and even when it opened seemed dark without much offer. What I think was an outdoor jacuzzi, was worn and degraded. That is another convenience that cannot be used for the value that the customer pays.

Our stay was a very pleasant surprise. All decorations, furniture and lighting in the hotel are very stylish and well balanced. It is an excellent mixture of modern and country styling that fit together perfectly. All in perfect condition. The room was spacious with also a large bathroom with everything you need. Excellent bed and linen. We had dinner in the restaurant, it was very tasty and well presented. For breakfast there was a very wide choice of things. Service in the hotel and the restaurant is highly thoughtful. Safe parking in front of the hotel.

A place where we are well received and that makes us feel always welcome. A cozy space and with a very professional staff and very attentive to all the details. Very comfortable room, an excellent kitchen featuring regional products