Balaia Plaza Hotel

Worst front desk service I have ever seen in my life going to 4 and 5-star hotels with my family, we encountered a receptionist whose name I forgot who has glasses and a mustache, he has terrible service, treats the customer as if they were nothing, I asked him for a receipt for an invoice that did not arrive in my email, when I mentioned the matter, he started telling me that I gave him my incorrect email and reacting in an inappropriate, violent way, it is clear that he does not like his job, he is lucky that I was with my family and did not want to aggravate the situation because he was rude and has no notion of hospitality and customer service.

XX... STAY AWAY .......XX Dont say no one told you. This is 1. Beyond basic. 2. The last night of our holidays our room was broken into and 4 mobile phones stolen whilst we slept. The hotel advised they only had CCTV at reception and 2 other rooms on the other floor were burgled also. No duty of care, unsafe, something u do not want to experience on your holidays. Very poor overall

Do not book this hotel. Terribly bad. Not worth being called hotel we checked out after one night and booked at another. The room/apartment was dirty, missing locks on the balcony door, elevator broken, refrigerator untidy etc.