Marina Plaza by Garvetur

Fantastic service and accompaniment

Having visited before we had asked for the same room during the booking process and were delighted to find this request had been met. The studio apartment we stayed in was large and very comfortable. With a large sleeping recess and a separate dressing room, the main area of sitting and dining area is also very large. The studio has two balconies both large and receives the sun on one of them either morning or afternoon. The balcony overlooking the marina is particularly large and great for eating breakfast or sunbathing in the afternoon. The TV complete with NOS streaming service has a few English speaking channels allowing us to keep up with current events back home. The bathroom is fully equipped and has a good shower with excellent pressure. The kitchen is well stocked with fridge freezer, kettle, coffee maker, toaster, microwave, gas hob and washing machine. Plenty of plates, glasses, pots pans and cutlery are there too. The staff are very helpful and appear to be very busy with managing properties all over the resort. As such, the Marina Plaza office isn’t always staffed but the office on the other side of the park on Avenida Tivoli is open all day. Great location, lovely apartment will definitely be back.

Booked via Hotels.com based on pictures and reviews, what we didn't know was that the pictures are a mix of a number of apartments! We expected a marina view, what we got was a view of the Tivoli Car park. THEN IT GOT WORSE! The stair bannister was loose and wobbled, in the kitchen there was 1 socket for the kettle, toaster and microwave, admittedly once we complained we were given an extention lead. When you used the washing machine it danced out into the kitchen and water came up in the floor! When you used the toilet is was either side saddle or sumo squat!!, There's no wifi, but it isn't listed but today you expect it, it's a reflection of the 1980s!, The dining table was a worn piece of garden furniture!! The chairs weren't tightly constructed. The bed creaks like a ghost house!!! We were booked for 4 nights, complained, they offered us a other apartment but by then we had booked another 1 ourselves, wasted €120, wouldn't refund, not even the tourist tax. We've stayed all over the world, yes we're older but this was 1 of the worst experiences. To be fair it was fairly clean apart from the stains on the sofa, and the joint falling apart.