Pestana Palm Gardens Ocean Villas

Been coming here for the last few years. The last year this place was fantastic was 2024. It had music playing into the pool area all day, a great atmosphere for dinner at night with a live singer 2 nights per week. It removed these for 2025 and there is no atmosphere at night for dinner anymore. The apartments have alot of issues that need repairing, broken drawers, really old worn towels, blocked shower drains etc. But the main issue is the restaurant/bar area. We used to dine there daily for lunch and always at night for the live music nights. Now they dont do this anymore. The menu has removed basic items such as plain pasta for kids. They refused to give my child spaghetti with tomato sauce even though they serve spaghetti bolognaise. The food doesn't come as described on the menu many times, missing ingredients and sauces. The bar has no cocktail menu but does make cocktails if requested. A cocktail menu should be provided. The prices are gone very expensive. We used to buy 4 or 5 drinks each each day by the pool but now we get sometimes 1. Cider (Somersby) in 2024 was €4, in 2025 was €6 & in 2026 rose to €8. We love it here but it's a pity they removed so much around the restaurant/ bar. The ice cream freezer has very few ice creams and those left are melted and refrozen. Not fit for sale. They advertise smoothies but have no stock to make them. This could be a fab place if they went to back to how things were done in 2024. We would definitely spend more money at the restaurant/bar if it did anyway.

Pestana Palm Gardens is about a 30-minute walk from the village of Carvoeiro. Situated next to Vale de Centeanes beach, this 4-star development has been deteriorating due to a lack of maintenance and hygiene standards. The apartments are of good build quality and the facilities available in the kitchen, living room and bedrooms are in line with a 4-star rating, but the management of the Pestana group has left this complex to fall into disrepair. The outdoor areas and lawns are poorly maintained, the apartments are infested with cockroaches and, year after year, this problem remains unresolved. Despite the complaints made, the same problems persist. They always offer the same excuses: construction work in the surrounding area, the Lagoa council provides little assistance,... Guests who use the kitchen for daily meals have to pay 1 euro if they want a tablet for the dishwasher in the apartment. If you’re coming to stay at Pestana Palm Gardens, bring a spray can to kill the cockroaches that always appear at night. And happy hunting!

My/our stay at Pestana Palm Gardens was epic and exceeded our expectations. It was our first time in Portugal and we didn't know what to expect but the resort, location and customer service exhibited by the staff were amazingly OUTSTANDING. They provided me with a list of things to do in the local area and recommended excursions and area attractions from shopping to the caves. Thank you for ALL you done to make our trip so memorable. We loved our resort rooms, roomy, clean and spacious and full stocked with utensils and dishes. Also, we had fresh linen and towels every day. I would stay here again!