Pinhal do Sol

We are currently staying at this hotel for 9 days. Overall, the stay is pleasant, but we were very disappointed by the staff's lack of flexibility. We asked very nicely if it was possible to heat up a simple container in the microwave so that our children could eat a hot meal. This request was refused. We understand that every establishment has its rules, but for a 9-day stay, while we also paid the tourist tax, we found this attitude unaccommodating and not very welcoming. A small gesture would have been appreciated and would have made a difference, especially for an exceptional case.

We arrived here late notice on Friday after our flight was cancelled. This is the hotel our airline picked for us. The staff on reception were very helpful and polite. The bar staff were very nice. Daniel in particular was very friendly and made lovely drinks. Rooms were clean but basic. Very spacious with a small balcony. Food was served till 9.30 buffet style and was decent. We didn’t get to try breakfast as we had to leave early for our flight home. Pool looked lovely when we arrived with sun beds and tables around it. Thanks for a pleasant stay and making what started out as a stressful day that bit less stressful.

We stayed here from 2nd to 9th July 2026. At check-in, the room upgrade became a negotiation, and we eventually felt we had no choice but to pay for the upgraded room we were offered. Unfortunately, we were placed in Room 226, where we experienced a severe ant infestation. We have videos showing ants crawling into our child's bed while he was sleeping. Despite reporting the problem several times, we remained in the same room for four nights before finally being moved. After housekeeping serviced our room, we also found suspicious stains on the bed sheets that raised serious hygiene concerns. Travelling with a young child, this was extremely stressful. We repeatedly asked to speak with the hotel manager but were never given the opportunity. We have photographs, videos and receipts documenting our experience and have submitted a formal complaint. I would not recommend this hotel, especially for families with children.