Sao Rafael Villas, Apartments and Guest House

Myself and my family stayed in one of the villas with a private pool. The villa itself was amazing, it was clean & had everything that you would want. The pool was the highlight for us, it was well maintained & we got great use out of it. The staff were so friendly & welcoming. We will be back!!

GuestHouse nice thanks to the staff!!! Liked · The welcome at the reception very friendly , as well as in the breakfast room, the correct comfort . Did not like selling in Booking but Not sold at all as such! Doesn't match the presentation , photo taken of a villa , which exists , but which is not in the Guesthouse , we ended up in an underground , feeling the humidity and a small window overlooking the lawn with a very small view of the ocean from afar !

We booked off booking.com and the false advertising is crazy for the price we paid we were expecting the villa that has been plastered everywhere to our surprise we were met with a box room at the end of a weird corridor after we had just paid villa prices the maintenance guy was so apologetic when we said it to him cause it was only him there no receptionist nothing cause it was 10 o’clock he then called the manager who was horrible she was so rude , cold , unprofessional and unaccomadating . She shut down everything we said in the rudest way ever said she wasn’t going to do anything to help us and it was basically our fault that the booking service is falsely advertised and we had to pay more on top of what we’ve already paid then she was like if you care that much you have to bring it to booking.com even though booking.com says to bring it up with the place your staying and she’s literally the manager . Upon waking up the next morning she was there and further pushed the matter making us feel uncomfortable and unwelcome passing us dirty looks . The breakfast is served from 8-10:30 but if you get there anything past 9 there is barely any food and they don’t cook anymore . My pool float was stolen from the pool . The AC smells really bad and the bathroom smells of sewage. It was advertised as being see view with a balcony which we asked to be upgraded to as we are literally looking out at a bush with no balcony and the manager rudely declined again upon saying we were going to take yo social media to warn others about this she said she didn’t care and to go ahead and that’s not how it works . I’ve seen many bad reviews about this manager lady please listen to them before booking . There is also no vent in the toilet or anywhere accept for one window which is on the ground floor which makes me feel uneasy as it doesn’t lock properly . Overall the room is nice ish but not what you see online at all and not worth the price as it’s literally not near anything accept the beach which is handy .