Vale de Carros

Did not give deposit back, rooms were tiny, beds uncomfortable, shower was leaking. Disgusting hospitality, stay far away!

Great time asked for ground floor room as Mum struggles with stairs..not a problem...got a lovely ground floor 1 bed by pool and bar. Air con fantastic. great shower very clean lots of beds, umbrellas's and tables by pool. pool was clean..gardens were well maintained prices good in bar..staff friendly is a bit out of the way but download Uber..they are with you in no time and do not cost much there is a £200 deposit so plan for this...was just held on the card..never taken and was cancelled day we left so all good. information booklet in room..tells you what you need to know would reccomend olhis d'agua beach...faboulous..about £4 in an uber and be sure to stop at Pickwicks for pre or post beach drink/snack plenty of bars and restaurants in walking distance loved it

My friend and I stayed at this hotel on the 10th May 2026 for 3 nights. On arrival, we were asked to pay a 200 euro deposit and we each paid 100 by card. It is now the the 16th June and I have still not received mine back despite calling ( no one answers the phone) and emailing. Be aware when booking this hotel that you may not get your money back! The room itself was ok - it was nothing special - it was clean which is the most important thing although we were only there for showering and sleeping. The staff were not very welcoming at all - it was very hot one evening and we had ran out of water. I went to the bar to ask to buy a bottle of water however, the man on reception advised the bar ( which was literally 20 steps from where he was sat ) was closed and I couldnt buy any water. The location is very quiet - there are a few places to eat within a 15 - 20 min walk away however, we made use of Uber and went into Albufeira most evenings which costs approx 8 euros each way. The local beach is approx half hour walk. Overall, I would not stay at this hotel again purely because the customer service lacks - we didnt feel very welcome at all, the area doesnt have an awful lot going on in the evening ( its great if you want a nice quiet break and do not mind not having things to do very close by ) and then the pool is very deep at almost 4 meters at its deepest - shallowest 1.6 with a small childrens pool area adjoining ( if you have small children I would recommend not letting them out of your sight as the pool is 1.6 at its shallowest with no lifeguard on duty. As someone who has a fear of deep water, I didnt use the pool at all. On top of this, the issue with still not having had my deposit back - if I had of known, I would have spent the extra money given in deposit and gone to another hotel I am sorry to say.