Apartamentos Tur

A hotel that has undoubtedly seen better days. Actually excellent for the price, the problem is just that the pictures are not equivalent to the present. There are several places that could well use strong renovation. On the hotel website, it is stated that one of the activities is mini golf. However, the mini golf courses and equipment are not what the pictures show. The courses are so dilapidated and full of spruce, both golf clubs are broken. A small outlay for a new set of golf clubs and a coat of paint for the fairways would do wonders. In addition, there are pictures of the playground on the site, which, to our great disappointment, was demolished on arrival, which meant we had to walk 2.5 km to the beach with the children to the nearest playground. By the pool areas there is an empty cage that probably contained birds and witnesses to the life that once was here. However, it must be mentioned that the staff are super nice and friendly, the cleaning is impeccable and the place looks clean and nice and the hotel is peaceful and cosy. The only thing that would improve is, as I said, showing pictures that are similar to the present, so that people do not arrive disappointed.

A good stay. Although there is a clear need for improvements in some common spaces, especially in the pool area, this does not greatly affect the experience. The pool was great, with sun all day long. The apartments have the minimum necessary for the stay. The sofa bed was not for doubles, a negative point.

DO NOT STAY HERE. We booked to stay for me my husband and two small children through booking.com and was unavailable to get in contact with the apartments directly to find out check in times etc when I asked booking.com they said it was all fine and just to turn up. What a shock we had. Absolutely awful, so outdated, dirty, tiny, not like the pictures what so ever and not safe. It is more like staying in a caravan than a apartment. Definitely not enough space for more than two people the bed my two children was expected to sleep on was disgusting. I have attached a picture. We had fire alarms going of day 1 at 10pm and everyone congregating on the balconies, no one from the hotel was around and people tried to contact them with no answer at all. They then rang the police to come and check the reason for the alarm and get it turned off. You can imagine how difficult this was with two small Children. The fridge was leaking all Over the floor, no cleaners came in the 5 days we was there and no cleaning products or toilet roll or even bins provided. We had children from the hotel ringing our bell and running away in the middle of the night as well as very noisy neighbours. We were booked to stay for 12 days, we tried to speak to the hotel representative many times but she’s said she couldn’t speak English, we rang booking.com and they said there was nothing they can do which was shocking as I really thought booking.com vetted the places they have on their website. We had to pay to stay somewhere else when something became Available so paid for two accommodations. They took the money months previously in full and we was told we couldn’t have a refund even though they cancelled our booking.com booking and said they charged us £0 so we was unable to leave a review on there. I would hate to think another family would go through what we did. We also paid €150 deposit on arrival and they were unable to give that back in the reception they said the card machine was broke and there was nothing they could do. So out of even more money. Please do not stay here there are many places around this area for the same price that are lovely. I can’t believe this place is running. Booking.com should be taking it down immediately!!