Hilton Vilamoura

Dont go here they dont care about the guests. If your unhappy then your unhappy… tough. Staff are rude apart from Jose the pool restaurant staff who was the only one who made us feel welcome. Spa facilities dont work and you have to pay even if your are staying at hotel - its really overpriced- also have odd requirements like wearing a swimming cap when you use spa pool and wearing the gown and slippers they give you in your hotel room before you use the spa rather than providing it there. Food is good cant complain there lots of variety. They charge you for a takeaway box at breakfast 5euros. They do not chase you up after you complain no email no letter or phonecall in room. Nothing feels personal here. For a big brand this hotel lacks in hospitality and for this reason I would not return. My first time in Portugal and this hotel did not live up to my expectations!

Be careful when you book! The apartments are NOT Hilton. Apartments not 5 star! General housekeeping in the apartments and around the pool area poor and not overly clean. Staff not overly friendly apart from at Breakfast

I booked a relaxing neck and back massage for my friend, but unfortunately she came out of the massage in more pain than when she went in. The lady doing the massage kept her arms in a position that hurt my friends shoulders and she didn't check to see if my friend was ok. Then upon leaving the treatment, she got lost in the spa, and when she found the lady on the desk to ask where to go, the spa receptionist just said, 'over there'. My friend got very lost and ended up in the men's locker rooms, where another guest took her back to the women's lockers, and she had spent over 20 minutes lost and was too stressed to then go into the spa area to use the steam room. The experience was expensive and disappointing to say the least.