Caldas Internacional

We returned to this hotel after a few years and found a completely renovated hotel with modern decor. The rooms are also new and new decoration. The staff was very friendly and the breakfast improved a lot.

We like it in general. Nice and beautiful place with good conditions. Well located and good parking. I rarely resorted to the staff but when it was necessary were available. There's enough waiting room at the entrance. And it's a different hotel than usual with a beautiful facade. Even a small lake has.

The "hotel" is under renovation, however this was not informed us neither on the booking platforms, neither at the check-in, we only realized it when we went to complain about the precariousness of the hotel. In the room in which we were the 109 gave to a hallway where the door that gives to stairs, was open, all the time, the problem is that there was no identification that was with works, our daughter left the room for instances and could have stumbled since the access to this comfortable was unimpeded. We request a crib for the girl to sleep, The crib they sent us was precarious, with holes and dirty. Lack of toiletries, room was poorly cleaned as there was a soap from the previous customer, full of hair in the bathroom. Lack of training of attendees, we asked for information about consumer rights and they were not able to inform us. The air conditioning during the morning began to pour water and wet the room and our belongings, we woke up and my wife and our baby could no longer sleep, due to the heat and the uncomfortable situation of drip. The toys of the playground with many ants in addition to that are in poor state of conservation, with risks to safety, still affirm that the grating that separates the playground from the pool is loose almost coming to fall on our 2 year old daughter. Finally breakfast is not a big thing, lack variety, having the juices of the machine taste rotten water. Bad experience, we'll never go back there, If you are not a person who likes strong emotions and trouble, I do not recommend. We only rented because there was no other available, But we didn't think it would be as bad as it was. Because of all the bad experience, we have registered a complaint in the complaint book. NO 34803877