Dona Ines

I made the reservation at the hotel Tivoli and after I was already traveling I was notified that the same was in retirement and would be referred to the hotel D Inês which I believe is not in the same standard; but I accepted the offer; I did not enjoy the service at the reception because I asked to clean my room and forgot, so during my stay my room remained unclean, there was a lack of amenities that were only placed because I requested ( coffee), I did not receive any apology request; the service at the bar was also very precarious without any sympathy; I did not like the location, the breakfast is good but it is not surprising, I would not be again.

I really enjoyed and loved staying at this hotel. It is the place to be, it is peaceful. It is well located (near the river, many bus stops and shops around, closed to downtown). The staff member is very friendly and kind. The room was just amazing.

A perfect family stay! ⭐⭐⭐⭐⭐ We had an excellent stay at this hotel. The triple room was very comfortable and spacious. Special mention for the great breakfast, varied and delicious, as well as for the pools which are simply perfect. Finally, a big thank you to the staff who are truly top-notch: welcoming, smiling and very helpful. It is the ideal place for the family, we will return with pleasure!