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Reviews from Guests

4.0/5

tripadvisor

1,809

Reviews

from real guests

franciscom552

5

/

5

One of the finest beach front hotel I have been to. Excellent facilities, large rooms, attentive staff, good variety of food & beverage outlets. Strongly recommend.

294sharont

5

/

5

Close to a perfect experience honestly. Great facility, beautiful pools, great service... We stayed for two days, took full advantage of the indoor and outdoor pools, rented e-bikes, visited Obidos... The staff was amazing, the buffet was varied and delicious, wonderful respite on our way from Porto to Sintra.

evad730

1

/

5

The experience was very disappointing. Taking into account the high price we paid for the stay, we expected accommodation consistent with what was advertised. Upon arrival, we were assigned a very old apartment, with very little furniture and access in poor condition, which had nothing to do with the photographs shown when making the reservation. After presenting our complaint, they offered to move us to another slightly more modern apartment, but it was located next to construction work both at the entrance and in the pool area. In addition, construction work began every day at 8:00 in the morning, with the resulting noise and inconvenience that this entailed, preventing us from enjoying our rest and the facilities. In short, the price-quality ratio was very poor. The accommodation did not meet the expectations created by the advertising nor the amount paid. It is an old complex, far from any area of interest and with very few services in the surrounding area. The beach had a red flag every day due to the strong waves, so we were barely able to enjoy it. The only supermarket in the complex has excessively high prices and, to find reasonable alternatives, you have to travel about 25 km to Óbidos. The gastronomic offer is also very limited. Both the restaurants in the complex and those in the hotel are quite basic and have few options. Furthermore, it is advertised as a Marriott complex, but the reality is that the apartments and villas are managed by an independent company (Praia d'El Rey), which also manages private properties. This means that many of the accommodations do not correspond to the photographs that appear on search engines and booking platforms, creating a large difference between what is advertised and what is actually found upon arrival. Overall, we found it to be a poorly managed complex, with a very low price-quality ratio and an experience we would not repeat. Without a doubt, it is a destination we will not return to.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi