Quinta do Medronheiro Hotel Rural

Wedding and baptism Well-framed space with nature and functional for events. Inputs, very good. -Dishes, drumstick rice and veal nacos, normal. Desserts, normal Be, normal. - Horrible, white and rosé wine from 2017. Tired wine, no fuss, no lightness, meaning too old. At weddings, wine is drunk, it is not normal for the tables to be full of beer bottles. I went through all the tables and the comment was "it's a shame about the wine"! HORRIBLE, HORRIBLE, the initial menu was cod and veal cutlets, 10 days before the event they inform that if they want cod it's an extra €4.50 per person

WHAT I LIKED I liked the presentation / description of the property on Booking.com because mine raised high expectations. The description pronounced a dream setting, with the presence of "The restaurant of the Quinta do Medronheiro serves freshly prepared local dishes, while the wine bar serves an assortment of regional wines. The common areas are covered by free Wi-Fi".... etc.... In summary beyond the nice time spent in the office while proceeding to this Reservation very little else has exceeded the threshold of satisfaction. WHAT I DIDN'T LIKE Very cold and detached reception. Austere room, dark and devoid of attractions/decorations. Dated bathroom to be renovated. Restaurant and bar not available. WiFi only worked up to the front door of the room. I had booked for two days, but after the first day I left the room complaining about the problems mentioned above. However, the reception staff simply replied with a simple "well, thank you and goodbye", without showing sensitivity in understanding the reasons for my dissatisfaction. After leaving the property, I contacted Booking.com support to ask if a partial refund could be obtained for the second night not used. The answers I received, probably generated by artificial intelligence (given the presence of ungrammatical texts and messy sentences), indicated that this would not be possible. This was the experience of a Genius 3 customer who had been booking through Booking.com for over a decade and had never needed assistance to solve such an issue. In the end, all three players lost: the structure for disappointing a customer, Booking.com for failing to satisfy a ten-year-old customer who makes numerous reservations every year and myself for always believing that behind the companies there are "people".

It has everything to spend a few days in complete peace. The room we stayed in was spacious and comfortable. Breakfast with quality products. The staff was attentive and available to meet our requests outside of the "menu". Good swimming pool and a large green area.