Hotel Vila Gale Cascais

We stayed at this hotel for 3 nights after a 2 night stay in Lisbon . On arrival our first impression was the reception area seemed in need of renovation .( The reception team made up for this and were very nice ) We discovered this is partly down to the building work going on to update the lifts .Consequently only 2 of the 3 lifts were working and one of these did judder a bit on arriving at floors .We found this a bit unnerving the first time but soon got used to it . We were pleased with our room which was on the 4th floor with a lovely view of the sea and pool .The room was a good size , very clean and comfortable . The breakfast was very good with lots of choice .The egg station deserves a special mention as we really enjoyed the various things that were cooked for us here We did not use the pool as prefer the beach , but it looked very nice and loves watching the ducks take their early morning dip in it . The hotel is set in very pretty well kept grounds and the gardeners seemed to work hard to keep it this way Cascais is very picturesque and we thoroughly enjoyed our short break both at the hotel and Cascais and would definitely recommend it

In a word…charmless. Check in process took over 20 mins per person. Staff were miserable and undertrained. For a hotel of this size there are only 2 check in/out desks. Awful start to a stay.

So have been to villa gale hotels in tavira and now cascais for at least 14 years, firstly breakfast everything is cold which I don't understand as I see fresh scrambled egg coming out but it's freezing, nothing in supposedly hot buffet hot. We were on first floor in cascais not once was balcony cleaned and covered in bird poo, I understand it happens daily but I watched and never cleaned, beds made but toilet never cleaned. Big shout out to Tiago pool guy he was amazing nothing to much trouble ,he kept pool area immaculate. 4 euros 50 for a coke and 4.95 to use ATM Come on villa gale don't rip off your customers