Olissippo Oriente Hotel

Nice hotel with great location. Clean rooms and overall modern feed to the rooms and communal areas. As is often the case in a very competitive hospitality market it’s the small things like customer service , staff attitude that can make or break the experience. This is where they failed us. No coffee supplied in room although there was a kettle, tea bags, and coffee pods. I asked at the front desk for a machine or instant coffee and was told not all rooms are supplied coffee. Pointed out we did have pods and was told its a mistake and someone came come and take them away. i said I would really like coffee and was told you have tea. Asked politely again and told you can always go to the bar in the morning but they wont supply coffee. OK this is a small thing (although cant remember ever being in a hotel that only supply tea) but how easily would it be to make a slightly annoyed customer happy by saying … “its not policy sir but in this case we will make an exception”? Was not going to write a review based on lack of coffee alone but while having this discussion with the desk clerk, the manager was standing in background, listening in and said nothing. So nice enough hotel but please read up / supply training to your managers and teams on what good customer service looks like.

Beautiful hotel. We thoroughly enjoyed our stay. The staff especially at the desk with Esau. The room service was excellent, they cleaned it every day. I would highly recommend a stay here.

Very good hotel, breakfast is sufficient and varied.