Pensao Flor da Baixa

What can I say. I never usually review places I prefer to keep my opinions to myself as I don't believe anywhere is perfect. But I have to review this place In the hope that some of you don't make the same mistake. When I booked this "hotel" the pictures I saw made it look lovely. I will say those pictures are a complete lie. Because we arrived late at night we had to go to a hotel further up the road to collect our keys. The lady there was lovely. She showd us to the door of our hovel,sorry hotel and it was a solid metal door!! No signage it was grim and at 2am in the morning very scarey. The pictures included show the stairwell we had to clime to reach our room. The room was tiny, it literally only had 6 or 7 inches of room either side of the bed the toilet was just big enough to stand in but you could not turn round if the door was shut. The door was glass!! And made the most horrendous grinding noise when you opened and closed it. Virtually no facilities in the room. The corridor to the exit had a coffee machine but no one ever provided milk and the cups were ridiculously small. We never at any point met the supposed owner of the hovel, sorry hotel. When we left we had to go back up the road to leave our key. All in all it is a horrid place with no personality and I would never recommend it to anyone. Trust me you can find better.

I was with the girlfriend for 6 days and we booked the best (biggest) room with the private bathroom, wifi and AC. We absolutely love it! Every day maids were coming over to do their service and changing the sheets from our beds. Fresh Cookies in the lobby and a tea every morning was waiting for the guests. Hotel/guest house is located in the strict center of the city. It was super close to walk everywhere around without taking any public transportation except for the beach. We would take a train to the beach and it takes about 20-30 min of driving and it's really cheap (5€ return ticket). I would definitely mention that we are more than happy to say a few words for the stuff from the reception. They were very helpful and professional with their service towards us. They are working 24 hours and they would help you if you need any recommendations for what to visit or see, or advice you for whatever you need. We will definitely come back again!

Not a lot to say that is positive about this place besides the above. As others have noted, the entrance is up two flights of stairs. Fine - this happens in Europe. Unfortunately, the stairwell is in disrepair - dirty, cracked plaster, dingy. We got an email from the hotel the day before to check in at this location if we were arriving between 2 and 6 pm, otherwise to check in down the street at a second location. We arrived at 2:35 and there was no one there. So we called (there was a sign at the door), and they told us someone would arrive in 5 - 10 minutes. Some time later, one of the cleaners arrived. Nice woman, checked us in with her minimal English in a pretty efficient manner. Room itself was very clean. I’ll give it that. Our bathroom was split in two - a toilet on one side of the room in a closet so small you could hardly sit, and the sink and shower on the other side with no door, only a curtain. Walls and doors seemed very thin. We could hear noise throughout the building from our room. If you are here for a night and get a deal, I guess it could be OK. We paid the normal rate, and it felt really overpriced, even given the convenient location.