Dom Pedro Madeira

We certainly think the hotel should be rated higher than 3 stars. Our experience was wonderful. The room was extremely spacious and comfortable as well as clean. The maid service was very very good. The hotel staff were very friendly and helpful. We only took bed and breakfast for this stay and there was plenty of choice from fresh produce and a fairly good cooked choice if you wished. This is our third stay at the Dom Pedro Machico in the last eight years and it hasn't disappointed us yet. We highly recommend this hotel.

Arrived this afternoon. Checked in but no message that the rooms are without water. Should be fixed by the end of the afternoon, but almost 7 pm and no water yet.. Of the 2 small lifts, 1 does not function so long waiting and crammed like pegs in a barrel. Almost decided to walk up only 10 floors., 3 stars?? 1 for the contents of the rooms.. Service not worth a star

...but that hardly anything has been renovated in the meantime. The rooms are okay in size, but they are quite worn out. The outdoor area is unacceptable, the plaster is peeling off. The facade is damaged. The service did not convince us either; the gentleman at the reception was only interested in the additional city tax and did not care that our luggage was not in the room. The breakfast buffet was good, unfortunately with terrible coffee.