Hotel Rural Estalagem A Quinta

We were not welcome at Chefin, were treated unkindly and we felt unwanted (disturbance factor). We no longer dared to ask a question, questions were not answered or tacitly accepted. Breakfast was unhealthy and everything was on the table. Again, no one asked...

I’ve stayed in plenty of places over the years, but I don’t think I’ve ever met a hotel owner who seemed to dislike her own guests quite this much. From the moment we arrived, she was rude, curt, and made us feel like we were a nuisance for simply existing. There were no sink or bath plugs — apparently not something you should expect. When we asked for one, she flatly refused to help. The room had very few sockets, and when we politely asked for an extension, she acted like we’d asked for the moon, pulling faces and telling us to just unplug the TV or lamp if we needed to charge anything. The way she spoke to us was genuinely unpleasant and left us feeling embarrassed for even asking. What made it worse is that the other staff were actually friendly, the food was good, and the place itself was very clean (despite a musty, damp smell that lingered). There was potential for a perfectly decent stay — but the owner’s attitude ruined it. As for the pool — we asked if we could use it both days. Each time, the answer was an unhelpful no. Or it will need to be cleaned , basically it’s private, so therefore shouldn’t be advertised. It’s genuinely upsetting to spend your holiday feeling unwelcome. I truly don’t think someone this unfriendly should be in this business. I left feeling more stressed and irritated than when I arrived, and that’s not what a holiday is meant to be. I would not recommend staying here unless the owner learns how to treat paying guests with even basic respect.

We stayed here one night end of February. The room was good, everything worked. Especially the WiFi which gave excellent coverage in our room. Shower was hot. We also had dinner in the restaurant. Value for money again very good. Food is plain and honest. No culinary specials though. Breakfast was very much like the dinner. All there, even some fruit and a fresh cooked egg. No high end stuff though. Reception by staff friendly and efficient. All in all a good place to stay just a 20 some minutes ride above Funchal. Beautiful garden and private parking.