Estalagem do Vale

This is a quiet hotel in a beautiful location. All staff were extremely helpful and most speak very good English. They helped us to organise a taxi, car hire, and were happy to arrange for us to use all the various hotel facilities like the Turkish bath, mini golf, even the bar in the garden. We enjoyed relaxing by the pool, and having a quiet drink in the bar in the evening. The breakfast was excellent too - plenty of choice! Location is an ideal base for hiking and exploring the north side of the island. Highly recommended!

Comfortable rooms, good welcome, small indoor parking, very beautiful view, great breakfasts. Pool unusable when you leave for the day to visit the island, schedule problem.

Unfortunately, the stay did not match the expected for a 4-star hotel. Initially we were assigned the room ‘Professor’, where the bed had the screws loose, making it impossible to stay in the same. For this reason, we were later assigned the upper room ‘The Cartilage’. However, this room also presented several maintenance problems: intermittent desk lights, extremely noisy air conditioning, a bathtub tap that didn't close properly, running water all night long, a blackout that didn't completely close, and bathroom ventilation that didn't turn off. There is a worrying situation: the door did not allow proper locking inside and also had difficulty opening/closing, which is especially problematic for a person with reduced mobility, evidencing lack of maintenance and lubrication. In general, these are basic maintenance flaws that are unacceptable in view of the prices practiced and the hotel category. Still, it is fair to highlight the sympathy and availability of the staff, which has always been impeccable despite dealing with these situations that seem recurring.