Monte Mar Palace

We were transferred here following the NATS debacle and ended up staying 4 days. The hotel itself is nice enough, but the restaurant were miserable as hell and were often outrightly rude. We had asked for a replacement for our room water and a bottle was brought to the table, another waitress then came along and snatched it from the table went and got a different one and slammed it down on the table. Another guest made the mistake of sitting by themselves at a table for 4 (restaurant was not busy) they got their hot food from the buffet and were rudely told that they couldn't sit there - they had to carry their food to another table. On top of that most of hot mains were inedible - undercooked fish, overcooked beef etc. One of the oddest things was that it seemed to be impossible to get a cup of coffee, except for the limited hours when either of the 2 main bars were open! The only positive thing about the place was the setting.

Renovated hotel in picuresque setting and well-maintajned gardens. I would suggest it for lovers of nature, spectacular views and sunsets. It has nice pools, is never crowded and allows full relacatiin in a genuine Madeira setting.

Magnificent hotel, quiet, clean, pleasant sea view, extremely kind and helpful staff, freshly renovated with taste, ideally located. We recommend it without any hesitation.