Pestana Carlton Madeira

Second time visiting Madeira and this hotel looked like the perfect location. However after reading some mixed reviews we were a little apprehensive about this hotel . Needless to say it turned out to be a great trip . From arrival at check in staff were so professional and explained everything Room was a bay view on 12 th floor which was perfect with stunning views of harbour and Funchal night lights . Food was great managed to get something most nights from buffet (dining staff could be a bit more pleasant) however not a big issue . Poolside was absolutely spotless and plenty of loungers available (didn’t experience any reserving which is a bonus . Would I return absolutely it’s a beautiful location. One issue to address please review your pool towel exchange policy it’s not acceptable having to wait till next day to exchange a towel . Had so many arguments with pool staff they wouldn’t change policy (very poor) but it could easily be fixed

We enjoyed this resort so much on our first visit in 2025 that we returned in 2026. The location is convenient - an easy walk to downtown or the waterfront with good transit options. Pick a view - they are all great: the pool & ocean, the Funchal waterfront or the city rising into the mountains to the north. We appreciated the option to relax at either of two pools, take a dip in the ocean, or shop and dine in an enjoyable city. Special thanks to Salome at reception, who provided excellent service.

The location was perfect! Easy walking to Old Town or other way to Lifo. The hotel and grounds are beautiful. Lots of food and drink options. View from the balcony is spectacular. But wow, the parking is scary🤣🤣