My experience at this hotel is very far from what is expected of a 5-star establishment. Honestly, given the services and the current state of the facilities, I consider that it could fit at most into a 3-star category.
The rooms need a renovation and, above all, better maintenance. I found lights that don't work, curtains with holes, and areas that need painting. In addition, the walls have numerous remains of dead mosquitoes, something that is especially unpleasant to see in a hotel that claims to offer a 5-star experience.
The buffet is not up to that category either. The food seemed to me to be of quite basic quality, poorly presented, and, above all, with little variety.
In a 5-star hotel, I would expect a much more refined gastronomic offering, both in quality and in presentation and preparation.
Regarding the staff, I must say that, although in general they are friendly and willing to help, there is a perceived lack of professionalism and attention to detail. This ends up translating into small oversights that do not correspond to the level of service they intend.
Ultimately, I consider that there is an important difference between the 5 stars that the hotel proclaims and the experience it actually offers currently. As a 5-star hotel, I do not recommend it.
If you arrive expecting to find the level proper to that category, you will probably be very disappointed.
Something good, the beach…
