CS Hotel do Lago Montargil

Honestly it was a total disappointment for several factors, namely: Lack of fresh drinks (water) in the bars, very slow service, room cleaning didn't exist, they only changed the towels and made the bed, when we arrived we didn't have towels, I had to request them, few green spaces, room with little natural light, there were ants everywhere. We won't come back!

The AP Montargil is a hotel that provides a globally pleasant experience, especially because of the ambiance, the pools, and the tranquility of the landscape. The rooms are spacious and the beds are comfortable, although we found some aspects that deserve attention. The double bed was composed of two individual beds pushed together, which tended to drift apart, making rest less comfortable. In the room, the bathroom sink was slightly clogged and the window door to the balcony required a lot of force to open and close properly. We also noticed dirty carpets in the hallways, something that would not be expected in a five-star hotel. One of the great strengths is the four outdoor pools, set in a beautiful and relaxing landscape, including an exclusive one for adults. However, it would be important to have greater control and attention to compliance with the rules, as well as a more regular presence of staff near the pool areas. The outdoor tables also needed more attention and cleaning, especially at the end of the day and during peak season. The presence of many insects in the outer areas is another point to consider, and it is important to reinforce control measures. Good breakfast and on Sunday they offered a flower to each woman and we can enjoy live music, with a pianist - a good experience. The service is, in general, friendly and attentive, but we felt a very high presence of interns. Despite their willingness and availability, in a five-star hotel, it is important to have greater support from experienced professionals, ensuring a more consistent service appropriate to the hotel's category. The pool bar was another point to improve, mainly due to waiting times and the reduced number of staff for the demand during peak season. We also noticed Serra da Estrela water bottles being used to hold juices, near the bar area, a situation that conveyed some lack of care. The indoor pool and spa provided a good experience. At the restaurant A Panela, we found friendly and attentive staff again, in addition to good food quality. Another aspect to review is the buffet time, which closes at 10 p.m. During the summer, considering the sunset time and the atmosphere provided by the location, it would make sense to consider a later closing. Upon arrival, a more detailed explanation about the location and access to the four pools would also have been useful, since it is not always intuitive to find them. Clearer signage could easily solve this issue. Overall, we liked the stay. The hotel has excellent facilities, a very pleasant location, and a truly relaxing atmosphere. However, there are several small details of maintenance, cleaning, organization, and service that make a difference when we talk about a five-star hotel. With greater attention to these aspects and reinforced monitoring of guests, the experience could clearly level up.

A wonderful vacation. Super clean, spacious hotel with various activities. Calm, relaxed environment. Several pools scattered throughout the hotel to spend some good hours. Breakfast with variety and quality. Pool bar service below mediocre, especially considering it is a 5-star hotel. Enveloping zones of great beauty. Village nearby with basic services and restaurants also very interesting.