AC Hotel by Marriott Porto

Located slightly away from downtown Porto, but with good connectivity to the city. The lobby was not very large, but check-in was fairly quick. However, post that it was a bit funny! To get the wifi details, we had to fill in some forms. I had booked 2 rooms, and I scribbled something on both - the receptionist did not even bother to read what I'd written, but gave me the wifi details! Wonder why they introduced this (what I felt was a waste) system. The rooms were average-sized with a workdesk and a recliner chair. No kettle or ironing board provided. There was a minibar in the room. My room faced the expressway, but there was no noise or disturbance. The lighting in the room was very good - I really like it when hotel rooms are well-lit and not shadowy! The bath area was spacious, but with minimal toiletries. The wifi was a bit funny - every now and then, the wifi on my phone would stop working, and I would have to log in again. Bit of a headache. Breakfast was on the 1st floor and opened only at 7 sharp. To enter, you had to give your name and room number to the staff - showing the key card alone did not work! Not much of a spread.

I am staying at the ac hotel in Porto for 2 nights. I was traveling with a tour group. Because I have a gold elite status, I asked whether I could have an additional bottle of water. The receptionist flatly refused. Then it turns out that the coffee maker and the tea/coffee is missing in the room. I called the receptionist, and he rudely said you don't get it in your room. In other words because we traveled with a tour, they decided to remove the coffee maker and give guest no ability to heat up the water and make tea or coffee. I asked to speak with manager He said there's none, then I asked to.speak with the duty manager. He said that wasn't possible. My conclusion is that this hotel has no desire to give customer service. It is extremely disappointing to see a Marriott hotel like this. Even though the room is clean, this kind of hotel staff behavior is not acceptable at any Marriott I have never stayed in a hotel that doesn't offer any coffee or tea maker, even the cheapest hotel like Hilton garden inn or holiday inn Express would have it. I decided to give this hotel one star so that they will correct their behavior. I urge strongly that Marriott audits this hotel because they do not satisfy the standards that Marriott guests are accustomed to.

One of the worst surprises I've ever had. After we made the reservation that was ACEITE, with a voucher, we were denied the reservation at the reception. The reservation, made, accepted with all indicated (booking code and email to prove ) was denied after we made the trip to the stay, stating to Mrs Eva (head of reception) " the direction does not let us bill ", that is, after the trip, after accepting the reservation and after confirmation email, we arrived at the destination and we did not accept the voucher. Lack of notion and humanity from the hotel management. One of not repeating it.