Graciosa Resort Business Hotel

We were at the Hotel da Graciosa and it was a wonderful experience. Always clean hotel in all areas. A spectacular pool, clean, good for swimming, without much product in the water allowing you to swim without using glasses. Very good breakfast, with regional products. Great location. Always clean room, neat, with changing towels, which are fantastic. All at the highest level. But what makes this hotel special are the people, the employees in their areas of work are of an education, kindness, sympathy, working and always ready to make us feel at home. Travellers should know this accommodation. Thank you for everything. We'll be back.

We ended up unintentionally staying a couple of nights at Hotel Graciosa when are flights were cancelled for consecutive days. It’s really a beautiful setting with some nice sea views, about a 15min walk from the center of town. The hotel has a fairly austere look to it with the dark gray basalt rock construction. Check in was quick and easy and we ended up with a nice 2nd storey room with a balcony and sea view. Our room was large, bright, and airy with a comfy king-sized bed. Everything was clean, but the place is showing some wear and tear and is probably in need of a bit of an update. The TV was a bit small and not a smart TV, definitely in need of an upgrade. The Wifi worked well so we just streamed movies to our laptop. We also had a small fridge and the AC seemed to work well. There was a nice pool area and playground outside which was well-used by a group of visiting school kids. The breakfast buffet was good, not huge but big enough to provide a great variety of hot and cold breakfast treats. The gym was disappointing. It was housed in a very spacious room but the equipment was minimal and poor quality, with a cheap cable multigym, some old free weights, and some barely usable treadmills and stationary bikes. Not the best but we made it work! Overall we had a good stay and would recommend it to other travelers looking for a good base in Graciosa.

The worst part of our stay was we woke up on the last day, before 8 a.m., with knocks on the door for a wake-up service that we did not ask for. In addition to the error, the employee's response when realizing the deception was a dry "okay, let yourself be", without a single apology, which prevented us from resting for the rest of the morning. In addition, on the first night, we had a lot of noise coming from the ventilation, a problem that the maintenance solved the next day after we spoke with the reception. The niosso room was great, with a balcony with sea views and good acoustic insulation. The hygiene products (lotion and shower gel) are above average quality and smell very good. The breakfast is balanced and complete, with omelettes made on time, although the graciosa cheesecakes were missing on the last day. The bar is also very nice, with good cocktails. The vast majority of staff was extremely friendly and helpful! It is a quality hotel, but it needs to refine the internal communication to avoid errors like the wake up.