Hotel Casa Das Irmas Dominicana

Hotel Casa das Irmas Dominicanas is ideally located so that the locations for most pilgrims are within easy walking distance. We took a "Rede Espressos" bus from Lisbon Airport to the bus terminal in Fatima, where a taxi (approx. 10 Euros) took us to our accommodation. Perhaps a room on the ground level would be desirable in July-August; however, in April (with cool nights and early mornings) it should be avoided, as the heater's inputted heat setting does not "set" and reverts automatically to 18 degrees Celsius each tome after repeated attempts to set it. On Day 2, we changed to a room on the 3rd floor and lo and behold, the heater functioned perfectly for the remainder of our stay. The rooms are basic and clean, with little functional storage room for the "modern" pilgrim. Enough outlets, though, for charging devices. The hotel is now run by Flagworld Hotels. Access to the Chapel appears to be no longer possible. Breakfast is complete, but basic. During our stay, all was calm, and the comings and goings of fellow guests were barely noticeable. Reception staff were friendly and helpful - except for the fact that we were assigned a room on the coldest floor (with a malfunctioning heater) at the outset. Why not a room on the third floor the first night, to avoid the hassle of moving for the remaining nights? Tip: To order a coffee or drink at the bar, ask the Reception Staff, who do double duty in this respect. Tip: The Sacred Art and Ethnology Museum museum right next to the hotel is quite interesting from a cultural-historical perspective. Cost is currently 8 Euros per person and 6 Euros for seniors/students.

We went on a pilgrimage to Fatima, stayed at this hotel, including breakfast, one meal and two dinners. It is well located and clean both the facilities and the room, some just space , the mattress very soft and some maintenance is missing, for example the soap dispenser of the broken sink. There is only one plug in the room and another in the bathroom. The views to the rear are depressing, As for the meal and breakfast quite simple everything, in all meals fresh vegetables, soup or puree, a couple of meat stews, or chicken or fish taste good. Quite a lot and well replaced. In short a very simple hotel to match the price paid with the quality loaned.

I am here to lodge a complaint regarding the lunch served at the restaurant of the Dominican Sisters Hotel in Fatima on March 8, 2025. I inform you that I have been visiting the restaurant of this Hotel for more than 20 years, and I have seen with some astonishment and sadness, the sudden loss of customers that once had the dining room always full. For some reason it will. The day before, I had made the phone reservation for the mentioned lunch and, on that occasion, I expressly questioned the receptionist about the possible meal charge for my daughter, who is 4 years old. I was clearly told that having the child this age, there would be no charge. To my astonishment, after lunch, I was presented with a bill that included the charge for half a meal in the amount of €8.75. When I tried to clarify the situation with the receptionist present, explaining that the information transmitted on the eve by a colleague expressly indicated that the child would pay nothing, my observation was ignored, and no willingness to verify or clarify the situation was demonstrated. Moreover, the meal served was very low from what was expected, and a dose was presented intended for only two people, very poorly served, accompanied only by a small slice of rice and a slice of salad, clearly insufficient for the number of people at the table. It should also be noted that at no time was presented to me or was visible in the restaurant and in the reception any table or clear information about the prices practiced per person at meals. This lack of information to the customer is at least surprising and contributes to situations like the one that occurred. I am also surprised to see that, unlike previous years, the restaurant was almost empty at lunchtime. Given my experience, I am unfortunately not surprised that this is happening. It is hard to believe that an establishment associated with a religious entity such as the Dominican Sisters, has a stance and a way of acting that in nothing coincides with the Christian faith, with the transparency and the welcome of the pilgrims who move to that space, but rather with a mercantilist, obscure and centered on easy profit, obtained at any cost, refusing yet to respond to the request for clarification that I made in writing. Do not recommend! To pay 17,50€ for an insapable soup malga, a miserable dose of food, accompanied by a dry snack of plastic with butter, with a right to a bottle of 1.5 l of water, and 0.75 of wine from the Lezíria brand, and the dessert a slice of chocolate cake or a piece of fruit, does not justify! Better go eat at the Manjar do Marquês!