Tres Pastorinhos

The hotel is very close to the sanctuary, it's the best thing it has, 3 minutes at most. The customer service at the front desk is friendly but the problem is that with so many people there in August, it took a long time to check in. That it has parking behind the hotel is much appreciated, even if it is paid, 7 euros per day were paid. The rooms are okay, although they need a little renovation, the room door didn't close well, the terrace door was very hard to open, the room smelled okay-ish. My reservation was for 2 triple rooms, after checking in we went up to the rooms and saw that there were only 2 beds, I had to make a complaint at the front desk and they had to bring an extra bed but only for one room, we had to tell them that there were 2. (poor organization) The extra bed was shameful since the mattress was very thin, the room was small and if you add an extra bed on top of that, we could barely even move. Problems with the pillows, they didn't have a case and the pillows were all stained yellow and etc.... We had to go back down to the front desk to ask for the cases.

Hotel not clean at all, not corresponding to the photos, we were with family. Pillowcase not even put on, stains everywhere on the walls. Barely entering the rooms, we went right back out and asked for a refund; no gesture was made, not even by the hotel or Booking. Really disappointed

Excellent location, very satisfactory reception, impeccable cleanliness.