TroiaResidence - Apartamentos Turisticos Praia

A real fraud and insecurity for customers. The couple who traveled with me had been left to sleep on the street at 4 a.m., having been denied access to the apartment (already fully paid) for a succession of errors, which despite being recognised were not properly compensated until now. All this with the convenience of booking that only serves to charge the commissions, keeping this accommodation on its platform not acting so in order to avoid new episodes of abuse and insecurity for the hosts. Absolutely regrettable from both sides. To forget

Do not book this apartment if you value your privacy. The apartment is equipped with multiple cameras that will automatically make pictures every 10 minutes. This surveillance is present in both bedrooms, in the living room and at the entrance. None of this was mentioned before check in. At the check in, the reception asks you to sign a paper where surveillance is described in Portugese and you agree to that complete surveillance. Needless to say, you can not get a refund and search for another hotel or apartment when you are checking in and are presented that surveillance surprise. Additionally, the receptionist will lie to you stating "I see that paragraph the first time and there are no cameras at the apartment". I will surely not return to Apartmentos Marina because I do care about my personal privacy and my legal rights.

The location is nice - but a bit noisy! The size of the apartment is spacious and has a small balcony. But the apartment is a run down and especially the bathroom needs an update. When we entered the place it was not smelling very nice and the bathroom was not cleaned properly. For half the price it would be a good place to stay