Grand Karavia Hotel

​⭐️⭐️⭐️☆ ☆ A very beautiful stay, but finishes that do not justify the high price Title: A magnificent setting and adorable staff, but neglected details for the price (€500 for 2 nights) I just spent a stay at the Pullman Lubumbashi Grand Karavia as part of a two-week family trip. Initially, our father gifted my sister and me two nights so that we could rest. 🟢 The positive points: A wonderful first impression The beginning of the stay was a magnificent surprise. The hotel is superb, very well laid out, and the view of the pool and the lawns from our room was simply splendid. The staff: A huge strong point. Helpful, polite, and extremely kind. My sister and I felt like princesses, a rare and very appreciable experience! Breakfast: Although expensive (about €30), the buffet is impeccable. Lots of choices (sweet, savory, fruits, pastries) and a smiling and very responsive dining room team. Bedding and space: The rooms are spacious, with large screens and extremely comfortable beds. 🔴 The weak points: The value for money after extending It was when extending our stay for two additional nights that we learned the rate: about €500 for 2 nights. At this price level (European luxury standard), we became much more attentive to details, and that is where the problem lies. For such a budget, the following imperfections should not exist: Cleanliness and finishes: The shower seals were very dirty, the tiles poorly cleaned, and the floors in room 119 left something to be desired. There is a certain lack of care regarding the finishes (paint, etc.). Plumbing and equipment: A strong smell of dampness lingered in room 117, the light bulb did not work, and the shower connection in 119 was leaking. Room service: We had to ask three different people for a simple bottle opener in room 117, without ever receiving it. Same lack in room 109. Room management (Reception): During our re-registration, they tried to give us back our old, uncleaned room. The receptionist explained to me that the housekeeper was on a lunch break (at 11 a.m.) and that he would clean the room in 10 minutes upon his return. That is simply impossible for a professional-quality cleaning. Fortunately, the staff – always very kind – agreed without issue to change our room following my remark. ​💬 In conclusion The Pullman Karavia has enormous potential thanks to its exceptional setting and the great kindness of its staff. However, at €250 a night, the guest has the right to demand impeccable cleanliness and flawless technical maintenance. Urgent efforts must be made regarding room maintenance and housekeeping rigor so that the experience is up to the price charged.

Very good service Ruth and Daniel Bukasa were great support and would define you recommend to others

My stay was super pleasant, the service was impeccable and I would like to especially recognize Ms. Melissa first for her first-class assistance at all times, as well as Ms. Ruth, Mr. Narcisse, and the 2 Daniels for their high-level service and their smiles that make a person feel at home while being at Pullman.