Hotel Smart

Very disappointing experience with Smart Hotel. Before our arrival, we confirmed by phone and via Booking.com messages that there was an elevator to our room, as one of our guests cannot use stairs. When we arrived, we discovered that the elevator does not reach the fourth floor and that we had to climb one and a half flights of stairs. There was no staff at reception, and no one answered the phone. We couldn’t stay because the hotel did not meet its accessibility commitment, yet they refused to refund two nights. Even Booking.com support couldn’t help resolve the issue. Not recommended.

Hotel outside the center. Need a car. The staff serves well but has no 24 hour delivery. The breakfast is weak. No command seems kind of abandoned. I do not recommend it. There's no place to park. You have to leave it on the street.

It’s our second time at Smart Hotel. We like it very much because it’s wonderful location and garden. We had a room with a garden view and it was so nice. The room was spacious and practical. It needs a little bit of refurbishing. But all in all was cozy. The staff is very friendly and willing to help. The breakfast is good. They were very helpful. I forgot my toothbrush and when I called they already had put it aside for me to get it. I strongly recommend Smart Hotel!