Hotel Best

No respect of the guest !! Not able to sleep due to the high music volume during night!!!! Impossible noise

Small rooms not enough lights and small tv (did not knew they were making them that small) Bathroom ok Breakfast underground very very basic / nothing fancy at all Bar and lounge ok Reception not sympatic at all Oooooooooooooooooooooooooooooo

Difficult to describe how utterly awful this hotel is. On arrival the receptionist did not acknowledge us but simply presented us with an invoice to pay for our stay upfront. I have never ever in many many years of world travel ever had the bill at the beginning of my stay! We were given the room key and was pointed in the direction to go. No help with the bags. On finding the room it was not what we had reserved. We returned to reception to point this out. With no apology the fellow very begrudgingly gave us the key to another room. Off we went, again with no assistance, and found it. Breakfast the next morning is the worst I have ever experienced. The only hot food available was overcooked eggs which had been siiting there for a long time! Inedible. The cold ham was tasteless and cheese was like sliced rubber. It is described as 'Swedish Buffet'. Believe me no Swede would be seen dead in the place. The cheap noisy coughing coffee machine dispensed a brown liquid which tasted stale. We resorted to cornflakes and toast. The waitress serving was silent with no acknowledgement to our 'Good Morning'. What an unpleasant start to the day. The second night directly under our room was an all night party with deafening thumping music. The bedroom door rattled it was so loud. We had to wait until 1.30 in the morning to get some sleep after all the music and loud drunks left the building. The next morning I complained to a girl on reception how bad it was and that we were exhauasted. She looked up from her computer and just said 'sorry'. I pursued the point to which she replied it would not happen again during our stay. This was a lie because the following night there was a wedding which subjected us to the same torture. We then realised why they take your money first. If we hadn't been obliged to pay we would have immediately found another hotel. We decided to keep the bedroom window closed at night to reduce the party noise inside and out. The rooms were kept very warm so I looked for the hand held air con control. No sign of it so went down to reception to get one. Again the male receptionist was not happy being asked for help. He slowly went to an office and returned with a filthy well used control. Again with no apology or assistance. I took it up to the room and it didn't work. So I came down yet again to be told, 'that's the only one I've got' Unbelivable! I looked at him and he could not have cared less at my dismay. We then spent our remaing nights hot and uncomfortable. Not helped by my wife's bed collapsing in the night when the wooden slats gave way! At this stage things were so bad we started to laugh. Our final night was disturbed yet again by teenage lads staying at the hotel shouting and drunk in the corridors late at night. We have now mercifully returned home completely worn out and depressed. Our trip to Romania ruined. The rooms are basic. The beds cheap and nasty. The pillows hard. The bathroom towels rough. The decor out of the 1970s. It is hard to fully describe how dreadful this place is. Do not go there under any circumstances. It should be shut down.