Pension Anette

Room was ok,but had no hot water 1st night we were there. Hotel needs a update,gardens and outside areas needs alot of work. We only saw staff twice,the sauna and hot water pool was not ready or hot when we wanted to use it.

The location was quiet, you can hear lots of birds singing, the room was clean with comfortable beds and staff is nice, however scarce. For a 4 star hotel I would say breakfast and access to spa facilities should be included in the room price. There is no kettle, tea or coffee in the room. Breakfast was cold (cold fried eggs), however dinner in the restaurant was delicious. The spa is only open between certain hours 12pm-9pm. If you love a morning swim, sorry… You can access the spa only if you have white robe, slippers and towels. If you didn’t bring them from home, you need to purchase them from the spa reception. This should also be offered as a free service. Otherwise good Balinese massage and enjoyable overall stay!

Everything was nice except Alina ( pool manager) behavior: she was rude, yelling and screaming to me and my children because we have used the internal pool outside of schedule ( there wasn’t anything mentioned about the normal schedule). I have canceled the remaining accommodation on this property.